Frequent Answers and Questions (FAQ)

Question about us!

  1. Are you a Dive Center?

    No, we are a Certified Professional Dive Team and a PADI, Professional Association of Diving Instructors, Member with a rating of Open Water Scuba Instructor. We work with several dive centers to accommodate facilities and logistics. Thus giving us the ability to provide you with a more private and exclusive program, courses and trips!

  2. Are you Insured?

    Yes, we are both insured by DAN, or Diver Alert Network, which give us coverage all around Asia Pacific. Where in a unlikely event of an accident, evacuation is available at any sites we are located.

  3. Where are you located?

    Bali - Indonesia

  4. What do you mean private and exclusive?

    Since we are not a dive center, we schedule your program, course or trip just for yourself and won't combined with any guest. This give us the ability to customise the trip for you so it wont be just an ordinary experience. We know if your in Bali its a holiday island, thus we would make sure that you wont even feel like its merely only training to become a Scuba Diver but on a Holiday Road to transform your life!

    Also if your taking a course, the main advantage with us will be time! Everyone learns at their own pace, therefore regardless what time it is or how long its been - We want to make sure you get skills performance right and comfortable performing it!

Questions about Diving

  1. I never dive before, what programs can I do?

    We always recommend that you try diving first and experience it for the first time. The experience will give you a better idea of what it's like being to go Scuba Diving. With this, we offer the PADI Discover Scuba Diving which will give you a better indication whether you want to learn more and become a certified PADI Open Water Diver.

    The difference with a Discover Scuba Diving program is that you will have limited freedom when scuba diving such as depth and exploration.

  2. Do I need to be certified to go diving?

    The simple answer is YES. Scuba Diving activities can be very technical as there is equipment handling and also the theory when you get underwater. However it is absolutely amazing experience everytime you beneath the surface of the ocean. As a certified diver you will have access to most dive sites in the world and be confident to dive with a buddy and explore the sites you want to!

  3. Do I need to bring along my Dive Certification and Logbook?

    Yes, if you are going to do continuing education like Advance Open Water, we need a copy of your certification for processing. Also if you are booking a dive safari, since the sites can be challenging we would need to see your experience, ensure we go to dive sites suitable for you!

  4. Will I be able to fly home right after day of diving?

    No. You will need to stay away going up high of altitude both flying at hiking after a day of diving. the General Thumb rule is if you have dive once during the day, you will need to wait 12 Hours, more than that 18 hours ++.

    Therefore we recommend you go diving or complete the program a day before your flight.

  5. Do I need a medical certificate before diving?

    Of course you must be generally healthy.
    At the time of booking we will send you a medical checklist for you to complete. If you can answer no to all of the questions then you are clear to dive.
    If you answer yes to any questions then you must get a medical certificate to say you are fit to dive.

  6. Is Scuba Diving dangerous?

    Not really. Statistics show that recreational scuba diving is about as safe as swimming. Certainly there are potential hazards (which are why you need training and certification) but like driving a car, as long as you follow the rules and use common sense, it’s safe.

  7. What happens when there's bad weather?

    Safety is our top priority aswell as making sure you enjoy your experience with soul scuba sea! In an event of bad weather, we may make the call of postponing the dive or change dive sites. This may lead to diving the next day or providing partial refund of the cancelled dive after operation cost.

  8. Do I have to be a good swimmer to dive or be certified as a diver?

    You do not need to be a good swimmer to complete the PADI Open Water Course. It is required that you to be able to snorkel for 300m and float on the surface for 10 minutes.

Other questions

  1. When and how should I pay?

    We would required a 40% deposit on all PADI Program and Courses, either by Bank Transfer or Paypal (4.5% Surcharge). We are working on getting a Cashlez link, where you can pay online with no charge at all.

    Full Payment must be made before any program or courses begins.
    Payment can be made by Debit or Credit Card. No charge on all local Indonesian card. However there is a 2.5% charge on International Debit and Credit Cards.
    Cash can be made in Rupiah or US Dollars.

  2. What happen's if I suddenly become ill or injured?

    We would need a doctors letter to state that you are unfit to dive, where a full refund would be provided for DSD program and partial refund for PADI Courses for the cost of the digital book and Positive ID Code (PIC).

    As PADI Courses, you will receive a digital book with a referral code that you can use with a different dive center, thus giving you discount as you have already paid for the Materials required for the course.

  3. Are you able to sort out accomodation for us?

    Yes absolutely! Just tell us your budget and we can arrange the accommodation for you. Payment can be made directly to the Hotel or Homestay

  4. Pick up at the airport?

    Yes, if book a PADI Course such as open water or advance open water, Including dive safaries. We will offer free airport pick up, we would just need information of your flight details, pax numbers and luggage you will bring, so we can arrange the right size transport for you!